Frequently asked questions
What is the return policy?
Defective in appearance or functionality
If the received product has defects in its outward appearance (including the customizable product packaging or the sticker label with your printed design, or broken safety-seal), or its functionality, we offer a free reprint or a full refund if the issue is reported within 15 days of product delivery. Please contact our team and provide a clear photo showing the problem.
Wrong product received
If you have received the wrong product we offer a free reprint or a full refund if the issue is reported within 15 days of product delivery. Please contact our team and provide a clear photo showing the problem.
Damaged or lost in transit
In the event of damage or loss during transit, we offer a free reprint or refund if you report the issue within 15 days of product delivery. Please contact our team and provide a clear photo showing the problem, if applicable.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
The production time for an order depends on various factors, including the time of year, product availability, and order size. In general, most orders are shipped within 2-7 business days after the order is submitted.
However, it’s important to note that the fulfillment timeframe may vary for each order.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.